Uster Technologies is the global leader in textile testing and quality control. It’s testing and monitoring instruments and systems set the standards for innovative, easy-to-use technology.www.uster.com
Uster Technologies’ goal is to ‘delight customers’. Prerequisites are needed to ensure that the goal is reached; one is a centralized view of the customer. A common customer database shall replace its existing distributed customer data applications. A CRM solution shall be evaluated and implemented.
to evaluate and contract the solution and implementation partner that fits best to Uster Technologies requirements
to conduct change management workshops with involved stakeholders