Wholesale and retail industries

Migrol AG

CRM

Migrol has decided to introduce a uniform CRM solution for the energy market and service station business and sub-projects.

www.migrol.ch

Tasks in project

  • Execution of the evaluation and contract negotiation regarding contract and price.
  • Development and management of the internal CRM team
  • Lead regular team meetings
  • Delegation of orders to the team including tracking of order completion.
  • Management and coordination with the external supplier and specifically with the external project manager.
  • Periodic reporting to the project review board
  • Acceptance of the results
  • Goals

    Introduction of the new CRM solution and coverage of the common requirements including 360 view of the customers.

    Tasks of 2BCS

    To prevent the two sub-projects from drifting too far apart, 2BCS takes over the project management.