SFS unimarket belongs to the Rheintaler SFS Group and has approximately 600 employees and is a supplier of screws, tools, building materials and more. SFS unimarket was using an individual CRM solution on the basis of lotus notes. This should be replaced by a state-of-the-art standard CRM solution.www.sfsunimarket.ch
Evaluation of a standard CRM solution with a high integration into the existing SAP landscape as well as a mobile solution for field service (Windows 8 hybrid device).
- Scope definition
- Analysis of requirements
- Request for proposal
- Request for quotation
- Basis for the decision and business case