Machine-, electro- and metal industries

V-ZUG AG

Service Audit

V-ZUG has implemented a new ERP system in 2012. In the area of service and spare parts, various old systems have been replaced and the structure of the service handling has been changed.

www.vzug.ch

Tasks in project

  • Analysis of service processing (4 service centers)
  • Evalution of the working time
  • Evaluation of the number of incoming service calls
  • Evaluation of the number of orders
  • Final report
  • Goals

    Evaluation of the process efficiency for service processes and identification of disruptive factors

    Tasks of 2BCS

    Analysis of service process and identification of the potential of the new ERP system