Machine-, electro- and metal industries

V-ZUG AG

Service Audit

V-ZUG has implemented a new ERP system in 2012. In the area of service and spare parts, various old systems have been replaced and the structure of the service handling has been changed.

www.vzug.ch

Tasks in project

Analysis of service processing (4 service centers)

Evalution of the working time

Evaluation of the number of incoming service calls

Evaluation of the number of orders

Final report

Goals

Evaluation of the process efficiency for service processes and identification of disruptive factors

Tasks of 2BCS

Analysis of service process and identification of the potential of the new ERP system