Machine-, electro- and metal industries

Müller Gleisbau AG

CRM Evaluation

Müller Gleisbau is one of the leading companies in the area of railway lines (manufacturing maintenance) and the security at railway construction sites. With its subsidiaries Müller Gleisbau also provides additional services.
Customer data was not consolidated cross-functionally

Tasks in project

  • Scope definition with the 2BCS CRM landscape
  • Definition of requirements in all areas
  • Analysis of the IT requirements and the existing abacus landscape
  • Consolidation of the requirements and request for proposal
  • Request for quotation and analysis of valuation of the offers
  • Evaluation workshops
  • Contract negotiation and project preparation
  • Goals

    Valuation of a standard CRM solution with a high integration of the existing abacus landscape as well as a mobile solution for field service.

    Tasks of 2BCS

    - Scope definition
    - Definition of requirements
    - Request for proposal
    - Request for quotation
    - Contract negotiation
    - Project preparation