Lesermarkt-Services in Zurich is responsible for address management subscription management, individual sale as well as inbound and outbound call center service. Approximately 100 employees work in this area.www.tamedia.ch
Evaluation of a new CRM solution. The system should support call center processes, state-of-the-art CRM functionalities and integrate the existing IT landscape of Tamedia well.
- Analysis of CRM proceses
- Analysis of IT requirements
- Request for proposal
- Business Case