Lesermarkt-Services in Zurich is responsible for address management subscription management, individual sale as well as inbound and outbound call center service. Approximately 100 employees work in this area.
www.tamedia.ch
Evaluation of a new CRM solution. The system should support call center processes, state-of-the-art CRM functionalities and integrate the existing IT landscape of Tamedia well.
- Analysis of CRM proceses
- Analysis of IT requirements
- Use-Cases
- Request for proposal
- Business Case