In the last three years 2BCS AG has supported numerous SAP customers in identifying and choosing their company-specific roadmaps for their ERP future. This has seldomly been the standard SAP Brownfield or the SAP Greenfield approach. Key to success for our customers was transformation projects with customized approaches. As a result, the companies became more innovative and flexible. Also, their cost-efficiency increased significantly. In the end, our client’s target is to ensure that IT becomes a competitive advantage again. In this blog article I will identify some common concerns of our customers with SAP ERP before starting a roadmap project with 2BCS AG. Further blog articles about the roadmap, the cultural change and the financial benefits will follow.

CRM projects are complex. They affect several business areas and numerous stakeholders. On the way to a successful completion of a CRM project there will be many challenges. To avoid failure, you should consider the following recommendations. The expectations to a CRM system are high. So, why do the solutions often not deliver what companies expect? Moreover, in various areas such as usability, performance, automation or general added value, satisfaction is far below expectations.