A few days ago the user satisfaction study 2020 was published. It is regarded as the benchmark for satisfaction with ERP solutions in German-speaking countries. Particularly striking is the crash of the IFS among the "larger solutions". SAP, Dynamics365 and IFS has always been considered as a good and solid system. In the 2020 study, user satisfaction with IFS has now been decreasing noticeably. The solution is rated slightly worse, the partner significantly worse. In this article, we will discuss possible reasons for this development.

IFS Applications has become an important player in the market for ERP implementations for mid-sized industrial companies. Central Europe is a hot spot with many implementations. 2BCS has supported many of these during negotiations and implementation. Successful customers of IFS focus on the three Best Practices described in this article.