Aufgabe
RFP, scope, requirements gathering, functional specification, tender, decision basis and implementation project management
Project objective
Rüegg Chemineé AG is looking for independent expertise for the upcoming CRM project for CRM system or software selection and implementation support.
Project activities
- Carrying out a Request for Proposal with CRM software manufacturers
- Scope definition with 2BCS methodology
- Requirements gathering along relevant touchpoints, orientation based on defined customer journeys
- Coordination with IT requirements of the existing and future application landscape (especially ERP)
- Consolidation of requirements and creation of functional specifications
- Longlist definition: reduction of potential software solutions based on the RfP information, definition of potential implementation partners per software solution
- Tendering and evaluation of offers
- Basis for decision-making
- Project management for Rüegg Cheminée Schweiz AG in the implementation phase
